CarePrecise Technical Support
| Unsolicited praise from our customers... |
| "Thanks for getting us up and running so quickly. Your database almost explains itself, but your help was great." - RK, Ohio |
| "That was really good data you sent us. Very low bad address rate." - JS, Texas |
| "I so appreciate your product... Thanks for the great product and all the hard work!" - NF, Colorado |
| "Thanks for your rapid response... I am rushing to complete a project for a client of mine." - SS, California [We FTP'd the product, and got it running that day.] |
| "[Your] data and great support made it possible for us to... build our own provider data hygiene that will save us thousands in ongoing costs." - KB, Minnesota |
| "Thanks for your help integrating [CarePrecise data] with [the billing application]. In a week we did what the software vendor apparently couldn't do, after two years of us pleading." -BG, North Carolina |
| "YEAH!!!!!!!!!!!!! Thank You!" - BA, Florida |
ONLINE PRODUCT DOCUMENTATION
Complete product documentation is available online.
FREE STANDARD SUPPORT
Free email technical support is available for products in the CarePrecise line. Options vary, appropriate to the particular product:
CarePrecise Access Complete, Single Purchase
Single purchase (not a subscription) of the full CarePrecise Access dataset comes with 30 days of free email technical support, up to three support contacts. Online documentation is here.
CarePrecise Access Complete, Monthly or Quarterly Subscription
Subscription purchase of the full CarePrecise Access dataset comes with 90 days of free email technical support, up to nine support contacts. Online documentation is here.
CarePrecise Access State, Single Purchase
Single purchase (not a subscription) of the per-state CarePrecise Access dataset comes with 10 days of free email technical support, one support contact. Online documentation is here.
CarePrecise Access State, Monthly or Quarterly Subscription
Subscription purchase of the per-state CarePrecise Access dataset comes with 30 days of free email technical support, one support contact. Online documentation is here.
CarePrecise Select Hygiene & Enrichment, Single Purchase
Single purchase (not a subscription) of the CarePrecise Select Enrichment or Targeted dataset comes with 30 days of free email technical support, up to three support contacts. Online documentation is here.
CarePrecise Select Hygiene & Enrichment, Monthly or Quarterly Subscription
Subscription purchase of the CarePrecise Select Enrichment or Targeted dataset comes with 90 days of free email technical support, up to nine support contacts. Online documentation is here.
CarePrecise Select Targeted Providers, Single Purchase
Single purchase (not a subscription) of the CarePrecise Select Enrichment or Targeted dataset comes with 30 days of free email technical support, up to three support contacts. Online documentation is here.
CarePrecise Select Targeted Providers, Monthly or Quarterly Subscription
Subscription purchase of the CarePrecise Select Enrichment or Targeted dataset comes with 90 days of free email technical support, up to nine support contacts. Online documentation is here.
CP ListMaker Research Tools Add-On
Add-on tools such as CP ListMaker come with 30 days of free limited email technical support, up to three support contacts. Paid support plans may be purchased for add-ons. CarePrecise dataset paid support plans do not cover add-on tools unless purchased separately. Detailed documentation and instructions for use of CP ListMaker are available online.
Standard free technical support is offered on an as-available basis; for priority assistance, please review the paid support options below. Standard support is limited to one-half hour of support engineer time per support contact.
To request support when you cannot find a resolution on our online documentation pages (see links above), please send a support request to this address.
PAID SUPPORT PLANS
Premium Technical Support
We offer a fee-based support program for users who need detailed assistance in installing and using CarePrecise data products, and those who wish to extend the period of their coverage. Premium Technical Support, which includes both email and telephone support, is available in a five (5) incident package, good through a 12-month period from the date of purchase. To purchase Premium Support with additional support incidents, increase the quantity of your order in the Add to Cart box when you make your Premium Technical Support purchase. You will receive 5 support contacts per Premium support package purchased. A single paid support package can be used with all of your CarePrecise products. Premium support is limited to one-half hour of support engineer time per support contact.
Premium Technical Support Members enjoy priority over free support requests, and requests will be handled as quickly as possible by a technician, to resolve issues within one business day. Premium support is limited to issues regarding download and installation of the product, acquisition and merging of updates, basic data output, and basic CSV import issues. For more advanced issues, see our Advanced Technical Support program.
Purchase Premium Technical Support here.
Advanced Technical Support
Our Advanced Support program is for users of our more technical products, such as CarePrecise Access, our full NPPES data set. Advanced Support, which includes both email and telephone support, is available in a fifteen (15) incident package, good through a 12-month period from the date of purchase. To purchase Advanced Technical Support with additional support incidents, increase the quantity of your order in the Add to Cart box when you make your Advanced Technical Support purchase. You will receive 15 support contacts per Advanced support package purchased. A single paid support package can be used with all of your CarePrecise products. Advanced support is limited to one-half hour of support engineer time per support contact.
Advanced Support entitles you to send and receive output examples to your support tech, to receive advanced query development support within the CarePrecise MDB core database, and assistance with Microsoft Access queries, reports , imports and exports, and tying your legacy data into the CarePrecise database, and vice versa. Advanced Support can also provide detailed help in understanding and applying the NPPES data to specific applications in your organization.
Advanced Technical Support Members receive a private support email address, enjoy priority over free and premium support requests, and requests will be responded to within one business day, with the objective of achieving resolution of common issues within two hours of the initial contact.
Purchase Advanced Technical Support here.
Advanced Technical Support does not cover extensive coding, automation of custom processes, extending functionality beyond normal query development, or development of databases residing outside of the CarePrecise dataset. For assistance with these high levels of customization, discuss our consulting services with Sales at 877-783-2294.
