- Shipping Policy
- Geocoding Policy
- Payment Policies
- Refund and Exchange Policy
- Support Policies
- Disclaimer, Disclosure of Sources, and Trademarks
CarePrecise LLC takes the privacy of our users very seriously. The preservation of your privacy is vitally important to our business. Because the information you provide to us helps us improve our media products and increase our circulation, we work hard to earn and keep your trust. In short, we adhere to the following principles to protect your privacy:
- We will not rent or sell your personally identifiable information to third parties;
- We will not share your contact information with another user without your consent;
- Any personally identifiable information or other sensitive information that you provide will be secured with the same standard protocols and technology that we use to secure our own sensitive business information and transactions.
In order to subscribe to our publications or notification lists, you must give us certain information. You may be required to provide some or all of the following contact information: email address, country, ZIP/postal code, your title, type of organization, the industry you represent, and your involvement in the purchase of IT products and services. This list of requirements may change from time to time; any such changes are incorporated into this agreement by reference. By submitting this data, you agree to these terms.
Contact Form Inquiries
We will send you responses to your support and sales requests, receipts for purchases and other operational communications, and we may send you infrequent promotional offers. You can unsubscribe using the "unsubscribe" link on any of these offers.
If you make a purchase from CarePrecise LLC you may have to provide additional information, such as your street address, telephone number, and other contact information, in order for our fulfillment process to assure that you receive your purchase. If you use your credit card with us, rest assured that CarePrecise LLC does not store or in any way share purchase information including credit card information with any third party except with your bank through the secure PayPal credit card processing system or the secure PayPal payment system. If you purchase with a credit card by phone, fax or mail, your card information is transmitted to the payment processing system via encryption, and any physical or virtual record is destroyed immediately after processing is completed. If you purchase through our online system, none of your credit card information is stored by our system. After a purchase has been processed, we no longer have access to your PayPal billing information, and it is not stored in any database in any of our servers or digital storage media. Your online transactions are secured by encrypted Secure Sockets Layer (SSL) technology, ensuring a high level of security. The IP address and relevant abbreviated billing information related to your purchase is stored in a secured environment accessible only to CarePrecise LLC administrative personnel.
From time to time CarePrecise receives email addresses from our trading partners, and from other websites under the CarePrecise banner, including but not limited to our founding firm HITTG, as well as NPIdentify, MEDICAlistings. If you receive an unwanted promotional email message from us, you may use the "unsubscribe" link on the email message, or reply with the word "REMOVE" in the subject line, to remove yourself from such mailings.
Cookies & Log Files
Due to the communications standards on the Internet, when you visit our web site we automatically receive the URL of the site from which you came and the site to which you are going when you leave our site. We also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, as well as the name of your ISP. This information is used to analyze trends to help us improve our service. CarePrecise may track users' use of the site and obtain user identities via third parties, and use that information commercially.
Children are not eligible to use our web sites or services and we ask that minors (under the age of 18) do not submit any personal information to us or use the services. We do not knowingly send communications of any kind to persons under the age of 18, and are grateful to parents for informing us if this should inadvertently occur. In accordance with web best practices, any page that may be inappropriate for children to access will carry a rating tag that can be read by screening software. Parents may contact us at this email address to request that children’s email addresses be placed on our Do Not Send list.
We use the personally identifiable information you choose to provide on this site to deliver products and services to you, and may from time to time be used to offer you additional products or services; however, we value your time and trust, and we promise to strictly limit contacting you for promotional purposes. Other information is collected from the use of our web site and publications and is exclusively owned by CarePrecise LLC. This information can be utilized by us in such manner as we, in our sole discretion, deem appropriate. We may use it for commercial purposes.
We will communicate with you through email and notices posted on this website. Emails include but are not limited to messages which you will receive to confirm your subscription, acknowledge the completion of the confirmation process, assist you in using our services, respond to your inquiries and comments, assist you in updating your information, and/or assist you in unsubscribing. Should you ever decide you wish to stop receiving publications to which you have subscribed or for which you have received a subscription invitation, send email to this address to place your email address on our master “Do Not Send” list.
Information you provide when you subscribe or on your My Account pages may be used to customize your experience of our web site or publications.
Information provided during the download, installation and use of CarePrecise LLC and partners' products is used to make your software work properly, and to provide us with information which we may use to improve our products. We reserve the right to use information obtained from software installation and use for reasons relating to product development, statistical analysis and marketing and promotion of products sold directly by CarePrecise LLC. No personally identifiable information collected in this way is rented or sold to any third party.
CarePrecise LLC reserves the right to disclose the names of business entities with whom we do business, including our business customers.
Sharing Information With Third Parties
Let us stress again that CarePrecise LLC takes the privacy of our users very seriously. We will never sell or rent the personally identifiable information that you give us using a web form or account page to any third parties for marketing purposes.
By design, our web site and publications do not offer any mechanism by which an email address or other identifiable information that you give us via a web form or account page or email communication can be shared with public Internet users, EXCEPT in the event that you choose to forward an email message from us to another person. Unless you are part of an email discussion group involved in a specific activity of our company in the course of our consulting and standards development work, we send all email publications blind; that is, others receiving the message will not see your email address. However, please remember that if you forward an email message, the recipient will be able to read your email address.
Partnering with Other Organizations to Offer Additional Services
It is possible that we may need to disclose personal information when required by law. We will disclose such information when we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.
Contents of CarePrecise Data Products
CarePrecise acquires healthcare provder data from government sources that has been cleared for public access.
Our email lists are, for the most part, opt-in lists. CarePrecise LLC works with others in the healthcare industry to reach new customers by partnering in occasional promotions which may result in CarePrecise emailing an addressee who has not explicitly opted in to a CarePrecise list, but who has given our partner permission to send related promotional offers. In such cases, an email message may appear to be unsolicited email (spam), but has been sent within a permissible use agreement. If the message is unwanted, the recipient will in every case be able to be removed from future mailings by following easy instructions at the bottom of the message. If the recipient believes that any such message has been received through unauthorized use or abuse, or if the recipient suspects that CarePrecise received the email address improperly, we strongly encourage them to contact us so that we may investigate and, of course, see to it that the use is not repeated. If a partner which represents itself as having a permissible use agreement with the addressee is found to be unable to substantiate the claim, CarePrecise LLC will remove suspect addresses, block them from future entry, and may take additional action within the partner relationship. Please report suspected abuse at this email address.
Questions or Comments
If you ever have a concern or complaint about information you have provided to us, you should contact us at this email address to explain your concern. You may also contact us at:
6110 E. 51st Pl, #33514
Tulsa, OK 74153-3514
Most CarePrecise products are downloadable, but can be delivered on disk or thumb drive if you prefer. A disk or thumb drive can be ordered for products normally delivered via download by choosing this option in our online store. Some products feature free disk delivery.
In most cases, orders are shipped on the same day payment is received, except for weekends and holidays, when orders are shipped on the next business day.
Rush shipping is available, and may be ordered using this option for any purchase. All physical shipment orders except rush orders are shipped USPS First Class from Tulsa, Oklahoma. Rush shipping is USPS Express Mail from Tulsa, Oklahoma.
We accept credit cards, PayPal, checks and money orders drawn on U.S. banks, and international ACH bank transfers. All invoices and payment information is confidential and secured, and may not be shared by users. For details, please review Payment Policies here.
Products consisting primarily of electronic data which may be copied and used even if the original copy of the product is returned are not eligible for refund in whole or in part. These products include but are not limited to CarePrecise datasets, CP ListMaker, and custom datasets.
Services such as advanced technical support or custom data extracts are not eligible for refund.
In the event of any refund for other than for an error on the part of CarePrecise, CarePrecise will retain a minimum charge of 3.5% (three and one-half percent) of the original price paid to cover unrecoverable costs to CarePrecise. Only an erroneous transaction, specifically, a double payment for the same purchase, is eligible for refund, is subject to minimum retained charge.
The "product" purchased from CarePrecise is a license to use software and/or data provided by CarePrecise. CarePrecise software and data products are licensed for use solely by the party purchasing the product unless specified otherwise in writing. In general, all products are offered for single-user, single installation use, and distribution is prohibited, unless one of the additional license options is purchased. For the licensing considerations for your particular product, please refer to the license information provided with the product specifications and packaged with your product. To obtain a copy of the licensing information (End User License Agreement - EULA) for a product, click below:
- CarePrecise Data Single User Licensing Information (EULA) for all CarePrecise data products
- CP ListMaker Licensing information (EULA)
- Additional licensing options
The information, data structures, programming, code and text materials associated with CarePrecise published materials and websites are protected by US and international copyright owned solely by CarePrecise, all rights reserved. Users/visitors agree that materials may not be reverse-engineered, copied, reproduced or re-applied in any manner whatsoever unless specific license has been granted in writing in an End User License Agreement (EULA) or other licensing document, and in such case, only in such manner as specified in the document.
CarePrecise strives to provide the very best customer support. Every CarePrecise data product and software title comes with limited free technical support for a period of time after purchase. To review specific support policies and additional support options, visit our Support page.
The data contained in CarePrecise® products and services is compiled and processed on an ongoing basis, with monthly update releases, from public and proprietary sources, including the complete National Plan & Provider Enumeration System (NPPES) data submitted by the providers themselves, Medicare Provider Enrollment Chain and Ownership System (PECOS), List of Excluded Individuals/Entities (LEIE), Medicare claims data, and other US federal sources obtainable under the Freedom of Information Act (FOIA) and provided monthly by the U.S. Department of Health and Human Services and Office of Inspector General of the U.S. Department of Health and Human Services, and from the U.S. Census Bureau, a division of the U.S. Department of Commerce, agencies of the U.S. federal government, and the United States Postal Service (USPS). Neither CarePrecise nor its shareholders, partners and affiliates are responsible for data maintained by these or other source providers. All HIPAA-covered entity healthcare providers in the U.S. are required under the Federal NPI regulation to provide their information to the NPI Registry, a federal database of healthcare providers, and to update their records within thirty days of any change in that information. Data is provided "as is" and in accordance with the Freedom of Information Act (FOIA) and e-FOIA amendments, and relevant data dissemination notices. While these sources are considered among the most reliable available, no warranty is expressed or implied as to the accuracy, completeness, timeliness, fitness for any purpose, or absence of processing errors of the information presented here or in any CarePrecise product or service, nor that the data structure will not be changed in the future as necessitated by source data, beyond the diligent effort to include all released data. Nothing in the product descriptions, in writing or verbal, may be construed as a warranty, guarantee, or representation of deliverability, save the deliverability guarantee on email addresses. All data ages between updates, and it is reasonable to expect that a portion of records will contain contact information that is incorrect or for other reasons undeliverable. Not all fields are populated with data for every record except where indicated; some fields are not populated due to restrictions imposed by a data supplier even though a field may be present for later use. Where percent of records populated is quoted, the percent quoted is subject to slight differences upon delivery as data is continuously updated. To determine a provider's eligibility to practice and/or to bill Medicare or other health plans and carriers, or to in any other way perform professional activities, users should not rely solely on data included in CarePrecise datasets, particularly regarding alleged fraudulent or infraction activity given as reason for listing in data on excluded providers (records carrying "sanction", "desanction", "warning" and/or "exclusion" identifiers or flags). Data which has been in-matched using algorithmic rather than direct means will include a percentage of error; such data is labeled as such in the documentation. Algorithmic in-matching logic and processes are proprietary trade secrets. Subscriptions are fulfilled with quarterly or monthly releases containing the most recently processed data from all pertinent sources. As the products are digital and cannot reliably be recovered, no refund offer is made, and no refunds will be given for any reason. CarePrecise LLC, its agents, assigns, employees, and contractors accept no responsibility for errors, inaccuracies, timeliness of delivery, or other act of commission or omission, and liability, by any cause whatsoever, and liability is capped at the product purchase price. Purchaser of any CarePrecise product or service acknowledges and agrees to these terms and limitations. Products are licensed to the customer for their use only; all intellectual property including but not limited to data structures, program code and information content remain the property of CarePrecise LLC. Refer to the licensing information page for details and to review the relevant End User License Agreement (EULA). CarePrecise is a registered trademark, and CarePrecise Access, CarePrecise Select, CarePrecise Gold, CarePrecise Platinum, CP ListMaker, CP ChangeMaker, SharpMail, Authoritative Physician Database, and Authoritative Hospital Database are trademarks of CarePrecise LLC. All CarePrecise products including data, data structures, code, and related materials are the property of CarePrecise LLC and protected by U.S. and international copyright. Other trademarks and copyrights are the property of their respective owners. CarePrecise reserves the right to cease services and/or communication with parties that abuse its services or its personnel, or fail to comply with its terms of service. For additional information on CarePrecise policies see the Policies page. Purchase of a CarePrecise product affirms understanding and acceptance of these policies and this information, and affirms that use will conform to the product's license agreement. Pricing for CarePrecise products published on its website are licensed for a single user. Any form of dissemination, sharing, making public, distribution, or derivative product, whether or not for profit, is strictly forbidden without an alternative licensing arrangement; such licensing arrangements are available - please contact CarePrecise Sales for terms and pricing.