Policies

• Privacy Policy
• Shipping Policy
• Payment Policies
• Refund and Exchange Policy
• Purchase Order Policy
• Licensing Policies
• Copyright and Terms of Use
• Support Policies
• Disclaimer, Disclosure of Sources, and Trademarks

Privacy Policy

Your privacy is a critical concern to us. We adhere to a strict Privacy Policy that you may review here.

Shipping Policy

Most CarePrecise products are downloadable, but can be delivered on disk if you prefer. A disk can be ordered for products normally delivered via download by choosing this option in our online store. Some products feature free disk delivery.

In most cases, orders are shipped on the same day payment is received, except for weekends and holidays, when orders are shipped on the next business day.

Rush shipping is available, and may be ordered using this option for any purchase. Free shipping orders are shipped USPS First Class. Rush shipping is USPS Express Mail.

Payment Policies

We accept credit cards, PayPal, checks and money orders. For details, please review Payment Policies here.

Refund and Exchange Policy

CarePrecise software products not containing value-added data are elible for refund after your purchase, minus a 10% restocking fee, provided that 1) A Return Authorization Code (RAC) has been requested within 10 (ten) days of the initial purchase date, and 2) All materials are returned in mercantable condition within 30 (thirty) days of the initial purchase date.

Products containing value-added data which may be copied and used even if the original copy of the product is returned are not eligible for refund. These products include CarePrecise datasets, CP ListMaker and SharpMail Developer Edition.

To request a RAC (Return Authorization Code), contact us using the web form here explaining your reasons for returning the product, and whether you wish to exchange the product or receive a refund.

Purchase Order (PO) Policy

Government entities (federal, tribal, state, county or municipal) and non-profit entities organized under section 501(c)3 of the Internal Revenue Code are eligible to purchase CarePrecise products using a Purchase Order, provided that certain standards are met. The Required Standards are: The entity must provide its Federal Tax ID number, a valid Purchase Order Number, valid contact information for the entity's authorized payables person including email address and telephone number, the entity's legal business name, primary address and primary telephone number.

Organizations which do not meet the test for government entity or non-profit entity are not eligible to purchase via PO until they have established a payment history with CarePrecise, and only when their submitted PO is accepted, on a case by case basis. Alternatively, a company may contact CarePrecise Sales and request temporary PO privileges.

Accepted POs will be honored and orders filled upon receipt of the order, terms net 30 days, $15 late payment fee plus 5% per thirty days or portion thereof delinquent.

Licensing Policies

The "product" sold by CarePrecise is a license to use software and/.or data provided by CarePrecise. CarePrecise software and data products are licensed for use solely by the party purchasing the product unless specified otherwise in writing. For the licensing considerations for your particular product, please refer to the license information provided with the product specifications and packaged with your product. To obtain a copy of the licensing information (End User License Agreement - EULA) for a product, contact us using the web form here.

• CarePrecise Access Licensing Information (EULA)
• NPIdentify Licensing Information (EULA)

Copyright and Terms of Use

The data structures, programming, code and text materials associated with CarePrecise published materials and websites are protected by US and international copyright owned solely by CarePrecise, all rights reserved. Users/visitors agree that materials may not be reverse-engineered, copied, reproduced or re-applied in any manner whatsoever unless specific license has been granted in writing in an End User License Agreement (EULA), and in such case, only in such manner as specified in the EULA.

Use of the CarePrecise websites is considered agreement on the part of the user/visitor that no use shall be made of the website, its content, programming or code other than in the limited scope of being viewed and read for information on CarePrecise products and services in search of related products and services for purchase by the user/visitor. Any use or appropriation of content, programming or code to compete with CarePrecise or in any way to the detriment of CarePrecise is an infringement and legal remedy may be sought by the copyright owner.

Support Policies

CarePrecise strives to provide the very best customer support. Every CarePrecise brabded data product and software title comes with free technical support for a period of time after purchase. To review specific support policies and additional support options, visit our Support page.

Disclaimer, Disclosure of Sources, and Trademarks

The data contained in CarePrecise products is compiled and processed on an ongoing basis, with monthly update releases, from free and fee-based sources, including the National Plan & Provider Enumeration System (NPPES), Medicare Provider Enrollment, Chain, and Ownership System (PECOS), List of Excluded Individuals/Entities (LEIE) and other US federal sources obtainable under the Freedom of Information Act (FOIA) and provided monthly by the Centers for Medicare and Medicaid Services (CMS) and Office of Inspector General, divisions of the US Department of Health and Human Services (HHS), and from the US Census Bureau, a division of the US Department of Commerce, agencies of the US federal government, and the United States Postal Service (USPS). Neither CarePrecise nor its investors, partners and affiliates are responsible for data maintained by these or other source providers. All HIPAA covered entity healthcare providers in the U.S. are required under the NPI Final Rule to provide their information to a federal database of healthcare providers and to update when their information changes. No warranty is expressed or implied as to the accuracy, completeness or timeliness of the information presented here, nor that the data structure will not be changed in the future as necessitated by source data, beyond the diligent effort to include all released data. To determine a provider's eligibility to practice and/or to bill Medicare, users should not rely solely on data included in the CarePrecise dataset, particularly regarding alleged criminal and/or fraudulent activity given as reason for listing in data on excluded providers. Data which has been in-matched using algorithmic rather than direct means may include a percentage of error; affected data is labled as such in the documentation. CarePrecise, CarePrecise Access, CarePrecise Select, CarePrecise Gold, CP ListMaker and SharpMail are trademarks of CarePrecise Technology. Other trademarks are the property of their respective owners.