CarePrecise Email Deliverability Guarantee

CarePrecise® will issue a refund of the paid per-address email price, for undeliverable emails, defined as "invalid," on the following basis: For non-free email domains - 100%; for free email domains (aol, hotmail, etc., and domains of Internet Service Providers such as att.com, cox.net, etc.) - 50%. Eligible refund requests must include all of the following:

  1. Mailing in question must have been sent within 15 days of purchase, documented by the sending service's dated bounce report, and request for refund must be received within 30 days of purchase;
  2. A Kickbox or other reputable email verification service download of email addresses showing the address, the determination and the reason, that are judged by the verification service's analysis to be undeliverable for the reason of "invalid"; and
  3. A copy of the report provided by your email campaign service listing the email addresses that were undelivered and the reason for the bounce, with eligible addresses being those that were undeliverable by reason of the email address being "invalid." Report must be dated by the sending service, and be verifiable upon investigation.

The "paid per-address email price" is calculated as the net amount paid as listed for the product divided by the number of records in the delivered file after any discounts or promotional offers are applied. Because a wide range of technical issues and other situations can cause a valid email address to bounce, such as server timeout, spam detection, full inboxes, and others beyond the control of CarePrecise, refunds can only be given for those addresses that meet the above criteria. Accepted email campaign bounce reports include Mailchimp, ConstantContact and other reputable mainstream U.S. bulk email distribution services. Email at free domains may tend to change more frequently and thus are guaranteed at the 50% rate. Spam-listed (blacklisted) sender domains are not eligible for refund.

In lieu of a refund, customer may opt for a credit on future email orders at twice the value; for example, a credit of $1,000 toward future CarePrecise purchases may be requested in lieu of a refund of $500. Credits may be applied to any future email order for up to 90 days from the date of purchase.

Request for refund or credits must be received, with accompanying required documentation, within 30 days of purchase. Deliverability guarantee is applicable to email addresses only, and does not apply to postal address, phone, fax or other contact channel.

This guarantee supercedes all prior email guarantees and is not applicable to "specially priced" or "promotional" email list pricing. This guarantee is strictly limited to the above terms, and liability is limited to the price paid for invalid email addresses as written herein.