- Shipping Policy
- Geocoding Policy
- Payment Options
- Refund and Exchange Policy
- Purchase Order Policy
- Licensing Policies
- Support Policies
- Disclaimer, Disclosure of Sources, and Trademarks
Most CarePrecise products are downloadable, but can be delivered on disk or thumb drive if you prefer. A disk or thumb drive can be ordered for products normally delivered via download by choosing this option in our online store. Some products feature free disk delivery.
In most cases, orders are shipped on the same day payment is received, except for weekends and holidays, when orders are shipped on the next business day.
Rush shipping is available, and may be ordered using this option for any purchase. All physical shipment orders except rush orders are shipped USPS First Class from Tulsa, Oklahoma. Rush shipping is USPS Express Mail from Tulsa, Oklahoma.
We accept credit cards, PayPal, checks and money orders. For details, please review Payment Policies here.
CarePrecise software products not containing value-added data are eligible for refund after your purchase, minus a chargeback fee, provided that 1) A Return Authorization Code (RAC) has been requested within 10 (ten) days of the initial purchase date, and 2) All materials are returned in merchantable condition within 30 (thirty) days of the initial purchase date.
Products containing value-added data which may be copied and used even if the original copy of the product is returned are not eligible for refund in whole or in part. These products include but are not limited to CarePrecise datasets, CP ListMaker and SharpMail Developer Edition.
Services such as advanced technical support or custom data extracts are not eligible for refund.
To request a RAC (Return Authorization Code), contact us using the web form here explaining your reasons for returning the product, and whether you wish to exchange the product or receive a refund.
In the event of any refund for other than for an error on the part of CarePrecise, CarePrecise will retain a minimum chargeback fee of 3.5% (three and one-half percent) of the original price paid.
Government entities (federal, tribal, state, county or municipal) are eligible to purchase CarePrecise products using a Purchase Order, provided that certain standards are met. The required standards are: The entity must provide a valid Purchase Order Number, valid contact information for the entity's authorized payables person including email address and telephone number, the entity's legal business name, Tax Identification Number, primary address and telephone number. Purchase Orders are accepted on a case-by-case basis. Established commercial customers may apply to purchase via purchase order by contacting CarePrecise Sales. Established commercial customers are those who have completed at least ten months of an annual subscription.
Accepted POs will be processed and orders filled upon receipt of the order, terms net 30 days, $45 late payment fee plus 7.5% per thirty days or portion thereof delinquent payment fee.
The "product" purchased from CarePrecise is a license to use software and/or data provided by CarePrecise. CarePrecise software and data products are licensed for use solely by the party purchasing the product unless specified otherwise in writing. In general, all products are offered for single-user, single installation use, and distribution is prohibited, unless one of the additional license options is purchased. For the licensing considerations for your particular product, please refer to the license information provided with the product specifications and packaged with your product. To obtain a copy of the licensing information (End User License Agreement - EULA) for a product, click below:
- CarePrecise Data Single User Licensing Information (EULA) for all CarePrecise data products
- CP ListMaker Licensing information (EULA)
- Additional licensing options
The information, data structures, programming, code and text materials associated with CarePrecise published materials and websites are protected by US and international copyright owned solely by CarePrecise, all rights reserved. Users/visitors agree that materials may not be reverse-engineered, copied, reproduced or re-applied in any manner whatsoever unless specific license has been granted in writing in an End User License Agreement (EULA) or other licensing document, and in such case, only in such manner as specified in the document.
Use of the CarePrecise websites is considered agreement on the part of the user/visitor that no use shall be made of the website, its content, programming or code other than in the limited scope of being viewed and read for information on CarePrecise products and services in search of related products and services for purchase by the user/visitor. Any use or appropriation of content, programming or code to compete with CarePrecise or in any way to the detriment of CarePrecise is an infringement. CarePrecise may track user's use of the site and obtain identities via third parties.
CarePrecise strives to provide the very best customer support. Every CarePrecise data product and software title comes with limited free technical support for a period of time after purchase. To review specific support policies and additional support options, visit our Support page.
The data contained in CarePrecise® products and services is compiled and processed on an ongoing basis, with monthly update releases, from public and proprietary sources, including the complete National Plan & Provider Enumeration System (NPPES) data submitted by the providers themselves, Medicare Provider Enrollment Chain and Ownership System (PECOS), List of Excluded Individuals/Entities (LEIE), Medicare claims data, and other US federal sources obtainable under the Freedom of Information Act (FOIA) and provided monthly by the U.S. Department of Health and Human Services Services and Office of Inspector General of the U.S. Department of Health and Human Services, and from the U.S. Census Bureau, a division of the U.S. Department of Commerce, agencies of the U.S. federal government, and the United States Postal Service (USPS). Neither CarePrecise nor its shareholders, partners and affiliates are responsible for data maintained by these or other source providers. All HIPAA-covered entity healthcare providers in the U.S. are required under the Federal NPI regulation to provide their information to the NPI Registry, a federal database of healthcare providers, and to update their records within thirty days of any change in that information. Data is provided "as is" and in accordance with the Freedom of Information Act (FOIA) and e-FOIA ammendments, and relevant data dissemination notices. While these sources are considered among the most reliable available, no warranty is expressed or implied as to the accuracy, completeness, timeliness, fitness for any purpose, or absence of processing errors of the information presented here or in any CarePrecise product or service, nor that the data structure will not be changed in the future as necessitated by source data, beyond the diligent effort to include all released data. Nothing in the product descriptions, in writing or verbal, may be construed as a warranty, guarantee, or representation of deliverability, save the deliverability guarantee on email addresses. All data ages between updates, and it is reasonable to expect that a portion of records will contain contact information that is incorrect or for other reasons undeliverable. Not all fields are populated with data for every record except where indicated; some fields are not populated due to restrictions imposed by a data supplier even though a field may be present for later use. Where percent of records populated is quoted, the percent quoted is subject to slight differences upon delivery as data is continuously updated. To determine a provider's eligibility to practice and/or to bill Medicare or other health plans and carriers, or to in any other way perform professional activities, users should not rely solely on data included in CarePrecise datasets, particularly regarding alleged fraudulent or infraction activity given as reason for listing in data on excluded providers (records carrying "sanction", "desanction", "warning" and/or "exclusion" identifiers or flags). Data which has been in-matched using algorithmic rather than direct means will include a percentage of error; such data is labeled as such in the documentation. Algorithmic in-matching logic and processes are proprietary trade secrets. Subscriptions are fullfilled with quarterly or monthly releases containing the most recently released data from all pertinent sources. CarePrecise is a registered trademark, and CarePrecise Access, CarePrecise Select, CarePrecise Gold, CarePrecise Platinum, CP ListMaker, CP ChangeMaker, SharpMail, Authoritative Physician Database, and Authoritative Hospital Database are trademarks of CarePrecise LLC. All CarePrecise products including data, data structures, code, and related materials are the property of CarePrecise LLC and protected by U.S. and international copyright. Other trademarks and copyrights are the property of their respective owners. CarePrecise reserves the right to cease services and/or communication with parties that abuse its services or its personnel, or fail to comply with its terms of service. For additional information on CarePrecise policies see the Policies page. Purchase of a CarePrecise product affirms understanding and acceptance of these policies and this information, and affirms that use will conform to the product's license agreement. Pricing for CarePrecise products published on its website are licensed for a single user. Any form of dissemination, sharing, making public, distribution, or derivative product, whether or not for profit, is strictly forbidden without an alternative licensing arrangement; such licensing arrangements are available - please contact CarePrecise Sales for terms and pricing.